FAQs

Are there set‐up fees for new clients?

Typically, there are no fees. However, very low‐volume accounts may have minor set‐up fees associated with account creation. Additionally, ATS or HRIS integration may incur set‐up fees in rare instances that require extensive programming. Whenever additional fees are required, we will first provide you with an estimate and will only commence upon approval.

 

How much does a background check report cost?

Costs vary, based upon specific requirements. For example, background checks for entry‐level personnel will likely be far less involved than that of a senior executive. Additionally, we offer discounts based on volume. Please contact us for more information.

 

How long does it take to get background check results?

Typically, background checks are completed within 1 to 3 business days; however, circumstances outside of our control may affect turnaround times. For example, if a search involves a jurisdiction where we rely upon the court to run the search, turnaround time may increase. Whenever there is a potential delay, the report is noted with an explanation in real‐time, so our clients stay informed.

 

How do I place an order?

You have three options for requesting a background check. 1) We can integrate with your ATS or HRIS system. 2) You manually enter the order, or 3) you can have applicants enter their information directly into our system. We will work with you to determine the best fit for your organization.

 

What type of training do you provide?

When you become an Integras client, you will receive one‐on‐one training/orientation on how to use our secure, online platform. You will also receive a manual that outlines and illustrates the order and report retrieval process. If you have any further questions, your account representative will be able to assist.

 

Can your online system integrate with our applicant tracking system (ATS) and/or human resource information system (HRIS)?

Our gateway currently supports more than 100 unique integration partners. Please contact us to discuss compatibility with your specific platform.

 

I’m a consumer/applicant. How do I get a copy of my report?

Please contact us toll‐free at (888) 833‑7661. You may also email us at consumersupport@integrasintel.com. Or write to us at:

Integras Intelligence, Inc.
Attn: Consumer Support
1120 Avenue of the Americas, 4th Floor
New York, New York 10036

 

I’m a consumer/applicant. How do I dispute the information in my report?

Please contact us toll‐free at (888) 833‑7661. You may also email us at consumersupport@integrasintel.com. Or write to us at:

Integras Intelligence, Inc.
Attn: Consumer Support
1120 Avenue of the Americas, 4th Floor
New York, New York 10036

We were referred to Integras Intelligence by a partner firm.

“We were referred to Integras Intelligence by a partner firm. Initially, we utilized them for screening potential employees. Our HR team immediately noticed the difference with how much more efficient the process was. We received the information we needed in about half the time it took our previous provider, and the costs were significantly less. Eventually, we decided to utilize them for our investigative due diligence needs for potential deals. They continue to impress!”


– Principal, Private Equity Firm, Boston, MA

Integras
2017-03-30T15:28:52-04:00
“We were referred to Integras Intelligence by a partner firm. Initially, we utilized them for screening potential employees. Our HR team immediately noticed the difference with how much more efficient the process was. We received the information we needed in about half the time it took our previous provider, and the costs were significantly less. Eventually, we decided to utilize them for our investigative due diligence needs for potential deals. They continue to impress!” – Principal, Private Equity Firm, Boston, MA

We switched over to Integras about a year ago and are thrilled with their service

“We switched over to Integras about a year ago and are thrilled with their service. They are reasonably priced, fast and diligent. Going with Integras is the best decision we could have made. In fact, we often recommend them to other organizations, which have also been very satisfied.”


— COO, Energy Company

Integras
2017-03-30T15:32:06-04:00
“We switched over to Integras about a year ago and are thrilled with their service. They are reasonably priced, fast and diligent. Going with Integras is the best decision we could have made. In fact, we often recommend them to other organizations, which have also been very satisfied.” — COO, Energy Company

We weren’t sure it was worth pursuing a multi‐million‐dollar claim until we hired Integras to conduct an asset search.

“We weren’t sure it was worth pursuing a multi-million-dollar claim until we hired Integras to conduct an asset search. Based on their findings, we were able to proceed with confidence.”


— Managing Partner, New York, NY

Integras
2017-03-30T15:31:00-04:00
“We weren’t sure it was worth pursuing a multi-million-dollar claim until we hired Integras to conduct an asset search. Based on their findings, we were able to proceed with confidence.” — Managing Partner, New York, NY

We’ve been an Integras client for many years.

“We’ve been an Integras client for many years. The information they provide is a critical part of our decision-making process. Over the years, their findings have helped us negotiate more favorable deal terms and, in some cases, have uncovered issues that were deal killers. Integras is professional, responsive and fairly priced. I highly recommend them.”

– Managing Director, Private Equity Firm, New York, NY
Integras
2017-03-30T15:27:06-04:00
“We’ve been an Integras client for many years. The information they provide is a critical part of our decision-making process. Over the years, their findings have helped us negotiate more favorable deal terms and, in some cases, have uncovered issues that were deal killers. Integras is professional, responsive and fairly priced. I highly recommend them.” – Managing Director, Private Equity Firm, New York, NY

Integras Intelligence offers comprehensive, timely and cost‐effective background screening solutions

“Integras Intelligence offers comprehensive, timely and cost-effective background screening solutions. However, what I value most is their customer service. We can always reach them and get answers whenever questions arise.”


— HR Director, Financial Services Firm

Integras
2017-03-30T15:31:42-04:00
“Integras Intelligence offers comprehensive, timely and cost-effective background screening solutions. However, what I value most is their customer service. We can always reach them and get answers whenever questions arise.” — HR Director, Financial Services Firm

Our client, a national, well‐known service organization discovered…

“Our client, a national, well-known service organization discovered that an individual or group of individuals was infringing on their trademark by placing ads using very similar company names. Unsuspecting customers called these companies believing they were hiring our client. Prior efforts by several investigative firms were unsuccessful in identifying the parties involved. We hired Integras, and not only did they identify the parties involved, but their investigation also identified the mastermind and put an end to the operation.”


— Partner, Commercial Litigation, New York, NY

Integras
2017-03-30T15:30:39-04:00
“Our client, a national, well-known service organization discovered that an individual or group of individuals was infringing on their trademark by placing ads using very similar company names. Unsuspecting customers called these companies believing they were hiring our client. Prior efforts by several investigative firms were unsuccessful in identifying the parties involved. We hired Integras, and not only did they identify the parties involved, but their investigation also identified the mastermind and put an end to the operation.” — Partner, Commercial Litigation, New York, NY

The team at Integras has great communication skills.

“The team at Integras has great communication skills. They take difficult concepts and present them in a way that is very easy to understand. They are thorough, responsive and trustworthy. And they do it all at a very reasonable cost. I can recommend them without reservation.”


— Attorney, National Law Firm

Integras
2017-03-30T15:31:19-04:00
“The team at Integras has great communication skills. They take difficult concepts and present them in a way that is very easy to understand. They are thorough, responsive and trustworthy. And they do it all at a very reasonable cost. I can recommend them without reservation.” — Attorney, National Law Firm

New York-based investigative firm offers FCRA-compliant employment screening and custom investigative services to corporations, law firms, athletic organizations, and financial services companies around the world.

1120 Avenue of the Americas • 4th Floor • New York, New York 10036 • 212.871.1274

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